MANAGED SERVICES

Ongoing support is very important, especially when considering the cost of in-house tech support. Accent can handle your regular system maintenance and provide comprehensive support for your business. With managed services, Accent takes a proactive stance on maintenance and can intercept many issues before they affect users.

Benefits to using managed services include:

• Flat Rate Pricing - There is no need to worry about hourly rates for regular maintenance. A monthly support contract will set you on a regular budget and ensure that Accent proactively monitors and upkeeps your system. The reliable rate structure is easy to budget and eliminates additional costs for unexpected support issues.
  
  
• Faster Software Updates - Some software installations can be sent out from your server. This helps make deployments and ongoing changes faster because technicians will not have to work on each individual computer. This simplifies licensing issues and manageability, reducing hours of manual labor on the installation of most standard programs like Microsoft Office, Adobe Reader, and Flash.
  
  
• Easy to Grow - As your system grows, new computers can easily be added. All network users have space and email that is controlled at the server level, which allows users to move from workstation to workstation with no worries about where their data and email are being stored.

System Monitoring

Our technicians review custom daily reports to ensure that stability and performance are up to standards. We will review hardware alerts for devices that submit hardware notifications so that appropriate action can be taken when necessary. We evaluate and compare performance statistics on a weekly basis to make educated recommendations for system upgrades or more efficient uses of existing hardware.

We monitor all publicly accessible services (such as email, databases, and line of business programs) from our data center and corporate offices in real time. Should a service disruption occur, like an Internet outage or unresponsive server, we will be notified within minutes and will take action to bring operations back online.

Preventative Care

Here at Accent, we take a proactive, preventative approach to ensuring that your network is working properly. In addition to our system monitoring, we offer:

• Heightened Security - We implement layers of security to help prevent harmful attacks before they reach your network.
  
• Multiple System Backups - Through daily backups, cloud backups, and hard drive imaging, we ensure that your data is kept intact and does not get lost due to hard drive and system failures. This can be achieved using powerful backup utilities and imaging software.
  
• Attention to Detail - We also address other problems that may arise from networks: issues relating to software, hardware, Internet connectivity, virus/malware/spyware attacks, printer installation and management, computer setup and deployment, and server and network management.